Privacy Policy
We take your privacy very seriously. Please read this policy carefully to understand how we use your personal information.
Who we are and our responsibilities
All About Home Care Limited is responsible for managing your personal data, following the Data Protection Act 1998.
If you are a client of All About Home Care we act as the ‘data controller’ of personal data about you and the services you receive from us. We are registered as a data controller at the UK Information Commissioner’s Office under number ZA100711
What Personal Information We Collect
We may collect your personal details (e.g., name, address, phone number, email, and opinions) when you:
- Fill out forms on our website.
- Post on our forums.
- Register, send feedback, or contact us.
- Sign up for services, enter competitions, or buy products.
We may also track your website activity, such as pages visited, frequency of visits, and your internet provider’s domain name. Some of this data is used for statistical purposes and does not identify you personally.
In some cases, we may receive additional information about you from other sources to enhance our services.
How We Use Your Information
We use your information for:
- Identifying and managing your accounts.
- Administrative purposes.
- Analysing preferences and improving services.
- Sending marketing communications (unless you opt out).
- Fraud prevention and order processing.
- Personalising website content.
- Informing you about updates to our website or services.
- Ensuring security and vetting processes.
Marketing and Opting Out
We may contact you with information about products, services, or offers. If you prefer not to receive these messages, you can opt out anytime by following the steps under “Your Rights” below.
Sharing Your Data
We may share your information with:
- Other companies within our group.
- Agents and service providers (e.g., web hosting, client management software).
- Law enforcement agencies, government agencies and regulators for investigations.
Protecting Your Data
We take steps to safeguard your personal information, such as using secure servers and requiring passwords for account access. However, as the internet isn’t entirely secure, we cannot guarantee complete security of data transmitted online.
Monitoring
We may record communications (e.g., calls, emails) for quality assurance, training, or fraud prevention.
Cookies
Cookies are small text files stored on your device. We use them for:
- Session-based cookies: Essential for website functionality, expiring after inactivity or when you close your browser.
- Persistent cookies: Used for performance tracking and remembering preferences.
Some cookies may come from third parties like YouTube or social media platforms when their content is embedded. You can manage cookies via your browser settings, but disabling them may impact website functionality.
For more information about cookies, visit allaboutcookies.org or learn about Google Analytics opt-outs here.
For more information on how we use cookies, here is our detailed Cookies policy ** Cookies Policy***
Your Rights
You have the right to:
- Request access to your data (a £10 fee applies).
- Correct any errors in your data.
- Stop receiving direct marketing by contacting us at info@allabouthomecare.co.uk with “Unsubscribe” in the subject line.
Contact Us
For questions or feedback, reach us at:
- Email: info@allabouthomecare.co.uk
- Mail: All About Home Care Limited, Pipers Business Centre, 220 Vale Road, Tonbridge, Kent, TN9 1SP
- Phone: 01732 447 055 / 01892 575 499
Our registered address is All About Home Care Limited, Pipers Business Centre, 220 Vale Road, Tonbridge, Kent, TN9 1SP
This policy may be updated occasionally, so please check back for the latest version.