Care Quality Commission gives All About Home Care highest rating in West Kent for a second time
We are pleased that, following a CQC inspection in April, our service is rated as 'Outstanding' overall for a second time.
As well as the overall rating, inspectors' rate five individual aspects of the service. All About Home Care was rated 'Outstanding' for being safe, caring, well-led, and responsive to people's needs, and as 'Good' for being effective.
We are the only domiciliary care company in West Kent rated 'Outstanding' in 4 or more of the 5 categories. Nationally, there are only around 30 companies providing home care services with such high ratings.
James Ferwin, CQC Head of Inspection for Adult Social Care (South East) said:
"People were receiving exceptional care from All About Home Care. Services were developed and tailored to their needs. However, the promotion of independence and engagement with the local community was also viewed to be important.
"Staff spent time getting to know people to build meaningful and valued relationships with them and cared for the people they were supporting. People were treated with compassion and kindness and genuinely
"It was clear throughout the inspection at All About Home Care that the staff took pride in their work and went the extra mile for the people they supported. Not only have they kept to a level of excellence but they have taken our report to heart and tried to explore what else they could do to improve the care they offer their clients and we want to congratulate everyone at All About Home Care for what they have achieved there."
Other key findings from the inspection include:
The service had a transparent, open culture and encouraged creative thinking in relation to people's safety. Staff showed empathy and had a "can do" attitude that encouraged people to challenge themselves to take positive risks.
People were empowered to improve their quality of life and increase their confidence and independence. People had been supported to become more independent within their local community and let them to broaden their social circle.
The full inspection report can be found at www.cqc.org.uk/location/1-2038764854